FAQ

Our Loyalty Program is our way of saying thank you for shopping with us! You earn points with every purchase, which can be redeemed for discounts on future orders. It’s a tiered program, meaning the more you engage, the bigger the rewards!

You can also rack up points by following us on socials, signing up for SMS updates, celebrating your birthday, and leaving reviews. Plus, you’ll get access to exclusive perks like early access to sales and special promotions. For a full list of perks, visit our rewards page.

Signing up is quick, easy, and free! Simply create an account by with your name, email, and password. Once you’re in, we’ll send you emails with early access to sales, promotions, and new product drops. Already have an account or subscribed to our emails? You’re already enrolled—just sign in and start earning points!

You’ll earn 1 loyalty point for every $1 you spend. The more you shop, the more points you collect!

You can also score points by following us on socials, signing up for SMS updates, celebrating your birthday, and leaving reviews. For the full breakdown of earning opportunities, check out our rewards page.

Once you’ve earned enough points, you can redeem them at checkout. Each point has a dollar value, and you can apply them to your total order for instant savings.

Log in to your account and head over to the ‘My Rewards’ section to see how many points you’ve earned.

Yes, points expire 12 months after they are earned if not redeemed.

Nope! There’s no cap on how many points you can earn—so keep shopping and stacking those points!

No need to worry! If you’ve already got an account with us, you’ve been automatically enrolled in our rewards program. If you have multiple accounts, only one rewards account will be active per person.

Points cannot be earned or redeemed on gift card purchases.

Points are based on the total amount of your purchase. For detailed info on earning and redeeming, check out our rewards calculator here.

No, points are non-transferable and can only be used by the account that earned them.

Our support team is here to help! Reach out to us at support@profootballgroup.com.au, and we’ll be happy to assist you.

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